From the onset, the outsourcing of customer relations services has been met with numerous hurdles. Most residents and consumers in the United States and the United Kingdom have taken the system of services like that for answering service outsourcing negatively; viewing such processes as a scheme for taking away jobs in their respective countries. Through time, the results have become more apparent. The system aims not to take away jobs but rather to give the companies more breathing space, considerable savings and to help them thrive despite the global financial crisis.

Outsourcing answering services is not a scheme but rather a strategy that allows companies to improve customer assistance without spending a huge amount to do so. In fact, with answering services, consumers no longer have to wait on the other line of the phone just to find the answers to their questions and get the assistance they need.

Aside from all the advantages mentioned above, outsourcing still boasts of other things. The competition among countries that offer outsourced services like the Philippines and India have done nothing but increase the quality of these services. The struggle for superiority between the two has spurned such advancements like bilingual outsourced helpdesk. A good example is the advent of various spanish answering services which aim to support Hispanic and other Spanish speaking customers from the US or UK.

The industry of business process outsourcing is a rapidly growing one. Other first world countries that are homes to big corporations are following the footsteps of the US and UK.